Privacy Policy

This policy sets out how Montage (we, us, our) collects, uses and discloses personal information. Personal information is information about an identifiable individual (i.e. a natural person) (you).

We comply with applicable privacy laws, including the New Zealand Privacy Act 2020 (Act). You can find further information about the Act at www.privacy.org.nz.

We collect personal information about you in order to deliver our services to you. We collect this directly from you when you access our services or engage with us through our website, forms, surveys or communications.

If you access any of our services (including submitting enquiries, responding to surveys, contacting us through our website, or subscribing to updates), we may collect some or all of the following personal information:

• your name
• contact information including phone number(s) and email address
• organisation and role/title
• a record of any enquiries or queries you have made
• website activity
• any correspondence with our staff

We may also collect:

• your date of birth and/or age (where relevant)
• your gender (where voluntarily provided)
• your location (e.g. address, IP address, GPS location, latitude/longitude, coarse or fine location data)
• other contact details (e.g. postal address, social media handles)
• information about your interactions with us
• information about your computer or network (e.g. browser identifiers, IP address, network information, device identifiers)
• any other information you choose to provide to us

Wherever possible, we collect personal information directly from you, including when you provide that information via:

• our website
• online enquiry forms
• electronic forms or applications
• subscription or registration processes
• meetings, phone calls, video calls, email or written correspondence
• any other means authorised or requested by you

We may also collect personal information from:

• publicly available sources
• third parties where you have authorised or requested us to do so

We collect your personal information where it is necessary for a purpose connected with our business activities, including to

• verify your identity
• respond to enquiries
• provide products and services
• deliver consulting, advisory and technology services
• manage client relationships
• market our services
• improve our services and client experience
• inform you about services, updates and events
• carry out research and statistical analysis (on an anonymous basis)
• invoice and process payments
• enforce our rights and protect our business interests
• recruit and manage employment or contractor relationships
• fulfil any other purpose authorised or requested by you

We are committed to keeping personal information secure. This includes physical, technical and administrative safeguards, including:

• physical security
• computer and network security
• communications security
• personnel access controls

Personal information may be held by Montage and, where required, by associated companies or trusted service providers in accordance with this policy.

You have the right to access and request correction of the personal information we hold about you.

To access or correct your personal information, please contact our Privacy Officer at: [insert Montage contact email address]

We may require proof of identity before providing access.

We may disclose your personal information to:

• our CRM and marketing automation platforms
• trusted service providers who assist us in delivering our services (e.g. cloud hosting providers, analytics providers, IT support providers)
• regulatory or government authorities where required by law
• law enforcement agencies where authorised by law
• any other person authorised or requested by you

We do not sell, rent or trade your personal information.

Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in accordance with the Privacy Act 2020.

If you post personal information in any public areas of our website (if applicable), you acknowledge that this information may become publicly available.

If you follow a link from our website to another website, that website will have its own privacy policy. We encourage you to review their privacy practices before providing personal information.

If you do not provide personal information requested by us, we may be unable to:

• respond to your enquiry
• provide services to you
• enter into or maintain a business relationship with you

We use cookies, web beacons and similar digital tracking technologies on our website.

Cookies are small text files placed on your device that help us:

• understand how visitors use our website
• improve website functionality and performance
• deliver more relevant content and advertising

We may use third-party analytics and marketing tools (such as Google Analytics and advertising platforms) to collect aggregated information about website usage.

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

By providing information to us, you consent to the collection, use and disclosure of that information in accordance with this policy and the Privacy Act 2020.

We may update this Privacy Policy from time to time by publishing a revised version on our website. The updated policy will apply from the date it is published.

Your continued use of our website or services constitutes acceptance of any updated policy.

We are committed to addressing privacy concerns promptly and appropriately.

If you have any questions or concerns about this Privacy Policy, or wish to access or correct your personal information, please contact:

Privacy Officer
Montage
Email: [insert Montage contact email]

If we are unable to resolve your concern, you have the right to contact the Office of the Privacy Commissioner. Further information is available at www.privacy.org.nz.